Privacy

Effective Date: 08 May 2025

Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you (“Customer,” “Client,” “User”) access or utilize our academic services, website, or any related platforms (collectively referred to as the “Service”). By using our Service, you consent to the practices described in this policy. 

1. Information We Collect 

We collect the following types of information to improve your experience and provide our services effectively: 

Personal Information

When you register for an account, place an order, or communicate with us, we may collect personal details, including but not limited to your name, email address, phone number, and billing address. 

Usage Data:

We automatically gather non-personally identifiable information to enhance your user experience, including: 

• Your IP address
• Device type and browser specifications
• Pages visited and time spent on our website
• Interaction patterns with our Service
• Technical diagnostic information

Cookies & Tracking Technologies:

We use cookies, web beacons, and similar technologies to analyze trends and gather demographic data to optimize our website. You can adjust your browser settings to disable cookies, but this may affect your ability to use certain features of our Service. 

2. How We Use Your Information 

We utilize the collected information for the following purposes: 

• Service provision: To deliver and personalize the services you request.
• Improvement and analytics: To analyze usage patterns and enhance user experience.
• Marketing and communication: To inform you about updates, promotions, and customer service matters, unless you opt out of such communications.
• Security: To safeguard our website from fraud and other security issues.

3. Data Retention & Storage

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. When your data is no longer needed, we securely delete it, unless retention is required for legal or business purposes. 

• Retention period: Personal data is typically retained for 12 months from your last interaction with our Service unless required to be kept longer by law or to resolve disputes.
• Data Transfer: Personal data may be transferred and stored on servers outside your jurisdiction. By using our Service, you consent to this transfer.

4. Data Security 

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the Internet is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security. 

5. Sharing Your Information 

We may disclose your personal data in certain situations: 

• Legal Requirements: To comply with legal obligations or respond to lawful requests from public authorities.
• Service Providers: We work with trusted third-party partners to provide and improve our Service, including payment processors and analytics providers.
• Advertising: Some third-party partners may collect anonymized data to serve interest-based advertisements. You can opt-out of such advertising.

6. Data Deletion Requests 

You may request the deletion of your personal data by contacting us via our “Contact Us” page. However, certain legal obligations may prevent us from fully deleting certain data. 

7. Children’s Privacy 

Our Service is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately. 

8. External Links 

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their privacy policies. 

9. GDPR Rights 

If you are located within the European Economic Area (EEA), your personal data is processed in accordance with the General Data Protection Regulation (GDPR). You have the following rights under the GDPR: 

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Restriction: Limit how we process your data in certain situations.
• Right to Object: Object to certain types of data processing.
• Right to Withdraw Consent: Withdraw consent for data processing where applicable.
• Right to Data Portability: Request your data in a machine-readable format.

If you would like to exercise any of these rights, please reach out to us at [email protected]. We may ask you to verify your identity before responding to your request. 

10. Your Rights Under the UK GDPR 

If you are located in the United Kingdom, your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You are entitled to the following rights: 

• Right of access: you have the right to request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal data.
• Right to restrict processing: you can request that we limit the way we use your personal data in specific circumstances.
• Right to object: you have the right to object to certain types of processing, including direct marketing.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.
• Right to data portability: you can request your personal data in a structured, commonly used, and machine-readable format for transfer to another organisation.

If you wish to exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before responding to your request. 

11. United States Privacy Policy 

This section applies to residents of the United States, specifically those in California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, Delaware, Iowa, New Hampshire, New Jersey and Virginia. It covers your state-specific privacy rights under various state privacy laws. 

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) 

• Personal Data Collected: Identifiers, contact details, commercial information, device data, and geolocation.
• Rights: California residents have the right to access, delete, and correct their personal data, as well as opt out of data sharing for targeted advertising. 

Colorado Privacy Act (CPA) 

• Sensitive Data: We do not collect sensitive personal information, such as health or biometric data, without explicit consent.
• Rights: Colorado residents have the right to request details about how we have collected and used their personal data over the past 12 months; to access, correct, or delete that data; to opt out of targeted advertising; and to opt out of the “sale” of personal information. 

New Jersey Data Privacy Act (the “NJDPA”) 

• Sensitive Data: We do not collect sensitive personal information, such as health or biometric data, without explicit consent.
• Rights: New Jersey residents have the right to ask for details about how we collected and processed your personal data over the past 12 months, to access, correct, and delete personal data we collected, opt out of targeted advertising, and to opt out of “sales” of personal information. 

12. Privacy Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated via email or through a notice on our website.