Privacy and Cookies Policy

Effective Date: 04 June 2025
Last Updated: 04 June 2025

Uni-Geeks.com (“we,” “us,” “our,” or “the Platform”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal data when you use our services:

1.1 Information You Provide

• Full name
• Email address
• Contact details (e.g., phone number, messaging handle if shared)
• Payment information (processed securely by third-party providers)
• Uploaded files or documents relevant to the services
• Communication with our support team

1.2 Information Collected Automatically

• IP address and browser type
• Device identifiers and usage logs
• Pages visited, time spent, and interaction data
• Referral sources (e.g., search engines, ads)

2. How We Use Your Information

We use personal data to:

• Provide and manage our academic support services
• Communicate with you regarding your order or support request
• Process payments securely through third-party processors
• Improve the quality and functionality of our platform
• Prevent fraud and enforce our Terms of Use
• Send promotional emails (only if you opt-in)

We do not use your data for automated decision-making or profiling.

3. Legal Bases for Processing (UK GDPR)

Our legal bases for collecting and using your personal data include:

• Contractual necessity – to fulfil our service to you
• Consent – for optional communications like newsletters
• Legal obligation – for tax, fraud prevention, and regulatory compliance
• Legitimate interest – to improve service performance and user experience

4. Data Sharing and Third Parties

We only share personal data with trusted third-party providers when necessary, including:

• Payment processors (e.g., Stripe, PayPal)
• Email communication services (e.g., Google Workspace, Mailchimp)
• Analytics tools (e.g., Google Analytics)
• Freelance experts (limited access for task fulfillment, under NDA)

We never sell or rent your personal information.

5. International Data Transfers

If any data is processed outside the UK (e.g., with non-UK vendors), we ensure that appropriate safeguards are in place, such as:

• Adequacy decisions by the UK Government
• Standard contractual clauses (SCCs) approved under UK GDPR

6. Data Retention

We retain your data for as long as necessary to:

• Fulfil your service request
• Comply with our legal obligations
• Resolve disputes and enforce our agreements

Inactive user accounts and related data are typically deleted after 5 years unless otherwise required.

7. Your Rights (UK Residents)

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or outdated data
• Request deletion (“right to be forgotten”)
• Object to or restrict data processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email [email protected].

8. Cookies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

• Recognise returning users
• Improve website performance
• Track usage statistics via tools like Google Analytics

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how users navigate our site
• Functional Cookies: Remember your preferences
• Marketing Cookies: Show relevant ads (only if you consent)

8.3 Cookie Consent

On your first visit, we will request your consent to use non-essential cookies. You can manage or revoke cookie consent through:

• Our cookie banner
• Your browser settings

9. Data Security

We apply industry-standard security practices including:

• SSL encryption
• Two-factor authentication for admin accounts
• Limited access to personal data on a need-to-know basis
• Regular data access audits

10. Contact Us

If you have questions about this policy or how we use your data, please contact us at:

• Email: [email protected]